The purpose of this article is to provide
an insider’s perspective on the mutually
constitutive interplay between Information
and Communication Technologies (ICTs)
and the organizational culture of the Turkish
Ministry of Foreign Affairs over the last two
decades. It is argued that the introduction of
ICTs to work processes in the Ministry has been
a set of reform attempts of senior bureaucrats to
adapt the organization to the rapidly changing
socio-political environment and to ensure the
dominance of the Ministry in the information
field of Turkish foreign policy. Reforms have
targeted organizational behaviours manifesting
the basic assumptions of the organizational
culture, namely “hierarchy”, “secrecy”, “oneway
communication with the public” and “the
notion of the survival of the state”. This case
study indicates that the influence of ICTs is
most profound in the communication style of
foreign service officials, which has gradually
been changing from one-way to two-way
communication with the public. ICTs have
also enabled foreign service officials to develop
collaborative cross-agency relations with other
public and private organizations. The article
concludes that these changes have transformed
the Ministry into a more efficient and credible
public organization in foreign policy.